Your satisfaction is our number one priority. If you are not completely satisfied with your order, please follow the guidelines below for assistance.

Fresh Flowers

 At Lutz Flowers we are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Due to various seasonal and regional conditions, availability of some flowers may be limited. Also, specific flowers varieties or colors may not be available for delivery on a specified day. Therefore, it is possible that the exact bouquet pictured or requested may not be available for delivery.

If for whatever reason you have a concern and need to speak to someone regarding your order please do so by calling 513-921-0561 or emailing lutzfloral@fuse.net within 48 hours of the delivery.

Here at Lutz Flowers we strive to ensure our customers' expectations are exceeded in every area of their order. If for whatever reason you have an issue with any aspect of your floral experience we request customers place a call to the shop at 513-921-0561 or an email to lutzfloral@fuse.net within 48 hours of the delivery of your item. 

When reaching out please leave your name, contact information, description of your issue, what resolution you are seeking from us along with any photos of the arrangement or product that showcase the issue you're having with the arrangement.

Once we review the specifics of your situation, it will be our first and highest preference to make an arrangement of similar value and beauty and exchange it with the original arrangement. If a new arrangement is unable to be sent, we are happy to offer varying amounts of store credit depending on the details of the situation. Partial or full refunds are only offered at the discretion of the owner and depend heavily on the specifics of the details of the situations.