The oldest, the finest, the freshest florist in Cincinnati • Mon-Fri: 8am-5pm | Sat: 9am-3pm

Substitution/Return Policy

Your satisfaction is our number one priority. If you are not completely satisfied with your order, please follow the guidelines below for assistance.

Fresh Flowers

 At Lutz Flowers  we are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Due to various seasonal and regional conditions, availability of some flowers may be limited. Also, specific flowers varieties or colors may not be available for delivery on a specified day. Therefore, it is possible that the exact bouquet pictured or requested may not be available for delivery.


In this event, we reserve the right to make an arrangement of similar value and beauty. Every effort will be made to maintain size, shape, and overall color schemes of an arrangement, but there may be some variance due to designer interpretation.